Privacy Policy

Last updated: June 2026 · Effective immediately

This Privacy Policy explains how Nero Luck Web Developers ("Nero Luck," "we," "us," or "our") collects, uses, shares and protects information when you visit neroluck.agency (the "Site") or use our services. By using the Site, you agree to the practices described here.

1. Information We Collect

Information you give us

• Contact details you submit through our forms — your name, email address, phone number and business name.
• Project details and any messages you send us.
• Billing information when you make a purchase. Payments are processed by PayPal; we do not collect or store your full card or bank details on our servers.

Information collected automatically

• Standard log and device data such as your IP address, browser type, pages viewed and the date and time of your visit.
• Cookies and similar technologies used to operate the Site and understand how it is used (see Section 5).

2. How We Use Your Information

• To respond to your enquiries and provide quotes, demos and services.
• To deliver, maintain and improve our websites and services for you.
• To process payments and send service-related communications.
• To protect the security and integrity of the Site, and to comply with legal obligations.

3. How We Share Information

We do not sell your personal information. We share it only as needed with trusted service providers who help us run our business, including:

• PayPal — to process payments securely.
• Hosting, email and analytics providers — to operate the Site and communicate with you.
• Authorities or others when required by law, or to protect our rights and safety.

4. Your Rights & Choices

You may request to review, correct or delete the personal information we hold about you by emailing hello@neroluck.agency. If you are a California resident, the CCPA gives you the right to know what personal information we collect, to request deletion, to opt out of any "sale" of personal information (we do not sell it), and not to be discriminated against for exercising these rights.

5. Cookies & Tracking

We use cookies and similar technologies to keep the Site working, remember preferences and measure performance. You can disable cookies in your browser settings, though some features may not work as intended. Third parties (such as our analytics provider) may also set cookies that collect information about your activity over time and across other websites.

6. Do Not Track

Some browsers send a "Do Not Track" (DNT) signal. There is no industry-standard response to DNT signals yet, so our Site does not currently respond to them. We will update this section if that changes.

7. Data Retention

We keep personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. When it is no longer needed, we securely delete or anonymise it.

8. Security

We use reasonable technical and organisational measures — including SSL encryption — to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9. Children's Privacy

Our Site and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version here with a new "Last updated" date. Significant changes will be highlighted on this page.

11. Contact Us

Questions about this policy? Email hello@neroluck.agency or call +1 (281) 720-7612.